This is the list of Frequently Asked Questions for WinSnap, our award-winning screen capture software. If your question is not answered here, please check our support forum before sending an email.
Q: What are the system requirements for WinSnap?
A: You can install WinSnap on any computer running Windows XP/Vista/7, 32-bit or 64-bit. If you are running Windows 2000, you need GDI+ installed to use WinSnap. GDI+ is included in Windows XP/Vista and above. You can download it from Microsoft.com - GDI+ Redistributable.
Q: What are the limitations of the trial version?
A: You can evaluate WinSnap during a trial period of 30 days after the installation without any cost or obligation. This allows you to try all features of WinSnap before you purchase it. Please note that a watermark is added to all screenshots in the unregistered version of WinSnap.
Q: How do I can take a screenshot of WMP with pull-down menus?
A: See the following tutorial: How to Capture a Popup Menu with WinSnap
Q: How to capture a video frame from WMP, Winamp, RealPlayer, etc.
A: WinSnap can capture a playing video on Windows Vista and 7 with the Aero theme enabled. If you are running Windows XP, you have to disable hardware overlays before taking screenshots. For more information, see the following forum topic.
Q: Can WinSnap start minimized in the tray?
A: Yes, use /M command line option. For more information about command line options, see the following forum topic.
Q: Is it possible to open WinSnap with the Region capture mode?
A: Yes, it is possible. To do this:
- Open WinSnap Settings and go to the Capture page
- Find the "Start capture mode" option and set it to "Region"
- Click "OK" to save changes
Also you can use the /REGION command line option. If you are on Windows 7, you can use the start menu to choose the capture mode.
Q: Can I install WinSnap on my laptop?
A: Yes, you can install WinSnap on all your computers.
Q: Can I use WinSnap at work?
A: Yes, the Personal License allows you to install WinSnap on your work computer.
Q: I need to move WinSnap to a new computer. Do I have to buy it again?
A: You don't have to pay for WinSnap twice. You can install and activate WinSnap on all your computers. Licenses are "per user", not "per computer".
Q: I lost my product key. Can you please send it to me again?
A: Yes, we can. Please send an email to email@example.com and we will gladly re-send you the licensing information at no charge. Also, you can lookup up your order history in the Plimus Order Tracking System.
Also see: WinSnap Forum Threads
- WinSnap Home Page - Screenshots and Feature Highlights
- Download WinSnap (32-bit and 64-bit) - free trial