Contact Information

NTWind Software provides several sources where customers can get help, request new features, report bugs and contact the developer directly.

Support Forums

NTWind Software has a growing community of users who discuss different topics with each other and the developer on the online forums. If you have a question about the product or want to suggest a new feature, create your account on the NTWind Forum.

How to request a new feature?

To submit a tip or feature request, please use the specific forum thread. If you think the feature you are requesting will be useful, please give its detailed description and ensure duplicate requests are not posted.

NOTE: The best way to request a new feature or ask a question regarding our software is to post a NEW TOPIC in the appropriate forum.

Forum URL: http://www.ntwind.com/forum/

Support by Email

Before contacting the developer directly, please take your time to read the documentation, forum and visit the FAQ section of the website.

You can contact the developer personally by e-mail: alexander@ntwind.com
(Please use a reasonable subject and do not forget to include the program name)

Program names: WinSnap, WindowSpace, TaskSwitchXP, Visual Subst, Hidden Start

How to report a bug?

Please make sure you read the changelog carefully before submitting a bug report as you may find it has already been reported and fixed.

In the bug report, include the following information:

 1. Version of the program and OS you are using
 2. Error messages you receive (if any)
 3. Script that reproduces the bug (if any)
 4. Screenshot if something is wrong with the user interface

Other e-mails:

NOTE: Advanced technical support is provided only to registered customers.