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WinSnap FAQ

This is the list of Frequently Asked Questions for WinSnap, our award-winning screen capture software. If your question is not answered here, please check our support forum before sending an email.

Q: What are the system requirements for WinSnap?

A: You can install WinSnap on any computer running Windows XP/Vista/7, 32-bit or 64-bit. If you are running Windows 2000, you need GDI+ installed to use WinSnap. GDI+ is included in Windows XP/Vista and above. You can download it from Microsoft.com - GDI+ Redistributable.

Q: What are the limitations of the trial version?

A: You can evaluate WinSnap during a trial period of 30 days after the installation without any cost or obligation. This allows you to try all features of WinSnap before you purchase it. Please note that a watermark is added to all screenshots in the unregistered version of WinSnap.

Q: How do I can take a screenshot of WMP with pull-down menus?

A: See the following tutorial: How to Capture a Popup Menu with WinSnap

Q: How to capture a video frame from WMP, Winamp, RealPlayer, etc.

A: WinSnap can capture a playing video on Windows Vista and 7 with the Aero theme enabled. If you are running Windows XP, you have to disable hardware overlays before taking screenshots. For more information, see the following forum topic.

Q: Can WinSnap start minimized in the tray?

A: Yes, use /M command line option. For more information about command line options, see the following forum topic.

Q: Is it possible to open WinSnap with the Region capture mode?

A: Yes, it is possible. To do this:

  1. Open WinSnap Settings and go to the Capture page
  2. Find the "Start capture mode" option and set it to "Region"
  3. Click "OK" to save changes

Also you can use the /REGION command line option. If you are on Windows 7, you can use the start menu to choose the capture mode.

Q: Can I install WinSnap on my laptop?

A: Yes, you can install WinSnap on all your computers.

Q: Can I use WinSnap at work?

A: Yes, the Personal License allows you to install WinSnap on your work computer.

Q: I need to move WinSnap to a new computer. Do I have to buy it again?

A: You don't have to pay for WinSnap twice. You can install and activate WinSnap on all your computers. Licenses are "per user", not "per computer".

Q: I lost my product key. Can you please send it to me again?

A: Yes, we can. Please send an email to support@ntwind.com and we will gladly re-send you the licensing information at no charge. Also, you can lookup up your order history in the Plimus Order Tracking System.

Also see: WinSnap Forum Threads

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